“Never be too busy with work to accept a calling.”
In the paper So You Want to be an Entrepreneur, The Acton Foundation lists three areas of knowledge which are critical for starting a successful business:
1. In-depth knowledge of the competitive structure of an industry and a network of contacts within that industry;
2. The skills to run the daily operations of a small, rapidly growing company; and
3. The ability to raise money.
This stuck out to me:
"If the company culture is flawed, almost any strategy is in jeopardy."
Why did it stick out? Because I work in an office where some of these things are really broken. I have been working on trying to change many of the problems that we have on a recurring basis; however, I have come to the realization that the problem is the boss and he is not going to change.
I have experienced what flawed culture can do. It decreases morale, increases
turnover, decreases customer satisfaction, and ultimately does take a heavy toll on profits. Turnover is expensive. Unhappy customers don’t give referrals. But what do you do when the cause of the problem is the owner who won’t change? You either leave or deal with it the best you can.
That is something I would like to learn; how to manage up and change a boss who is stuck in behaviors that, I worry, may run him out of business.